My experience in call center

I got selected in campus interview in one of the software company...I was waiting for my joining...months of wait was pissing me off....

I wanted to experience new things... I was fascinated with BPO or call center thing..
I wanted to experience how must it be feeling working in night shift? OR travelling
in night with the peers in the same car, especially girls :) ...later I realized no one even talks
with other people...firstly, you are sleepy & tired..secondly, you are stranger..

Firstly, entering call center was too tough for me considering for my qualification, no one was ready to hire me as people like me do leave company shortly..Finally, somehow byhearting magical answer worked ..& i got through..


I joint multinational BPO -CGSL .

At the time of induction, I saw many guys in their 30s or mid twenties ...I said what's this man??.. At this age they are earning Rs.15000 -18000 & dreaming for career in BPO?

We have been told many things about salary, holidays, leave policy..with each announcement their faces was getting more & more swollen.. I was suffocating..I was
feeling I am at wrong place..these guys don't have ambition...

Some guys having 2-3 years of experience in Help desk ( That's what call center should be called more often) was sitting at front rows with chest out...


After joining, I found 2 types of people do work in call center
1.People having no ambitions....(wait..don't make your opinions..)
2.Needy
3. Ok , yah! third like me....those who waste money of a company :)


What I saw was horrible- People were working for 1-2 years with salary Starting from
10K & hike of 1K AFTER 12 months ...Ohhhhhhhh My GOD!..... 1 year is soooooooo long..just imagineee..... People were confused...Most of the people were not having concrete plan what to do next... All they were thinking of is how they can earn Rs.1000 extra in some other call center... What they were interested in is mocking each other, smoking & boosting about some stupid things..

I felt sad .... There is no one to guide them...They don't get enough sleep due to
shifts... They have to suffer in future life..

But, at the same time I saw guys climbing ladder of managerial positions ...These were the smart people who were money minded at the same time clever enough to choose right way..


I left after 1 month.. I had enough experience.